Examples of a Client Grievance​
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Category - Service-Related
Description - Issues with the quality, timeliness, or availability of services.
Examples - Sessions frequently canceled or late- Not receiving promised services- Feeling treatment is ineffective
Category - Staff-Related
Description - Concerns about staff conduct, professionalism, or communication.
Examples - Staff spoke disrespectfully- Breach of confidentiality- Lack of cultural sensitivity
Category - Administrative / Operational
Description - Problems with rules, policies, or administrative processes.
Examples - Billing disputes- Scheduling errors- Program rules applied unfairly
Category - Rights-Related
Description - Perceived violations of client rights, fairness, or autonomy.
Examples - Discrimination (race, gender, disability, etc.)- Retaliation for filing a complaint- Denied privacy or dignity
Category - Environment-Related
Description - Safety, accessibility, or comfort concerns within facilities.
Examples- Unsafe or unclean environment- Lack of wheelchair access- Overcrowding in residential housing
Category - Clinical / Medical
Description - Issues with clinical care, treatment, or medication management.
Examples- Disagreement with treatment plan- Medication errors- Lack of informed consent
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